Edit/Delete Case Status

How to Edit Case Status?

To edit a Case Status follow the below mentioned steps:

1.	Click on Settings menu > and select Case Status;

2.	Once a Grid is loaded on your screen, click on the edit icon on the intended Case Status row that you want to edit;

3.	A pop-up window will open with the Case Status name as shown below in image -1. Edit the name;

4.	Click on the Save button.

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(Image - 1)

How to delete a Case Status?

To delete a Case Status follow the below mentioned steps:,

1.	Click on Settings menu > and select Case Status.

2.	Once a Grid is loaded on your screen, click on the delete icon on the intended Case Status row that you want to delete.

Note: You cannot delete a Case Status if it is already entered or referred in a case.