Staff

Staff Grid, displays the names of the staff as shown in image-1, who are responsible for that case.

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(Image-1)

How to Add New Staff Name?

To add new Staff Name in a case follow the below mentioned steps:

1.	Click on the Case Tab of a case in which new staff name has to be entered;

2.	Click on the New button on the top left corner of the Staff Grid;

3.	A pop-up window will open as shown below in image-2. Select the Staff name from the drop down, and check the IsActive? check box;

4.	Click on SAVE button.

Note: If a Staff is changed, then instead of deleting the staff name from the Staff Grid, click on the edit icon next the staff name and uncheck the IsActive? check box and click on SAVE button.

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(Image-2)